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In the dashboard project, we started by fixing all the debt that was left after the previous designers. We chose a step-by-step approach, as it allowed us to deal with tasks that solved business problems at the same time as changing the design. As a result, the debt design fix and page redesign resulted in greater user satisfaction and increased the amount of work done in the dashboard.
Also, after the introduced changes in the interface, graphics and descriptions, users became more willing to communicate with us in questionnaires.
To gain a better understanding of the product, we collaborated with the product team to create interview scenarios tailored specifically for our clients. We invited clients for interviews and compiled the information gathered into a persona file. This file later assisted us in formulating an action plan for the product's development.
We also introduced the practice of working with user flows to make it easier for us to discuss the issues that arose in the product and to approach their solutions more comprehensively.
Since there was no design system in the product before, I introduced a design system file into the development process that needed to be followed to achieve more precise results. Eventually, the design system became so well-thought-out that we could use it in other projects as well.
During the dashboard development process, we closely monitored how users would interact with the system. We conducted surveys, analyzed sessions, and performed both qualitative and quantitative analyses to prioritize the features to be developed next. As a result, we managed to increase the user satisfaction index from 3.98/5 to 4.45/5. This improvement was also reflected in the feedback we started to receive more frequently.
Additionally, for each screen I worked on, layouts were designed for four different sizes: desktop, tablet, and phone (portrait and landscape).
Furthermore, by adhering to the rules from the existing design system, I ensured that the dashboard aligned with the company's style and was user-friendly for those who were using the dashboard for the first time.
As a result, we laid the foundation for a growing system that, with proper care and attention, will be able to compete in the market with other similar B2B products.
